- Cancellation and Refunds:
- Requests for cancellations must be made in writing and are subject to the cancellation policies outlined in the terms and conditions.
- Refunds, if applicable, will be processed according to the following guidelines:
- Deposits: Deposits are generally non-refundable.
- Partial Payments: Partial payments made towards the booking may be refundable, subject to any applicable cancellation fees.
- Full Payments: Refunds for fully paid bookings will be issued based on the cancellation policies of the service providers involved, less any applicable fees.
- Processing Time:
- Refunds will be processed within a reasonable timeframe after the cancellation request is approved, typically within 7-14 business days.
- Delays may occur due to factors such as bank processing times or the policies of third-party service providers.
- Exceptions:
- In cases where the cancellation is due to extenuating circumstances beyond the traveler’s control (e.g., medical emergencies, natural disasters), exceptions to the refund policy may be considered on a case-by-case basis.
- Documentation supporting the reason for cancellation may be required.
- Unused Services:
- No refunds will be provided for any unused portions of travel services once the trip has commenced.
- This includes, but is not limited to, unused hotel accommodations, transportation tickets, or tour activities.
- Refund Method:
- Refunds will be issued via the original payment method used for the booking, unless otherwise agreed upon.
- Tickets Town reserves the right to issue refunds via alternative payment methods if necessary.
- Contact Information:
- To request a cancellation and initiate the refund process, please contact our customer service team.
- Please provide your booking details and reason for cancellation when contacting us.
- Policy Updates:
- This refund policy is subject to change without prior notice.
- The most current version of the refund policy will be applicable to all cancellations.
By booking with Tickets Town, you acknowledge that you have read, understood, and agreed to abide by this refund policy. If you have any questions or require further clarification, please do not hesitate to contact us.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
